It seems in the last couple years online reviewing and websites specializing in these reviews, have become more and more used as folks surf the internet looking for advice on services, products and businesses. These are Google, Trip Advisor, Yelp, Facebook, Travelocity etc. In the early stages of this process, some review sites were perhaps a bit more zealous than others in getting folks to sign up with them and promote reviews. The more folks reviewing the bigger their sites get.
Even though I have 40 very positive reviews of my service on Yelp, they are hidden behind a little gray text link called “reviews not recommended” ! Capeshores Charters has one unbelievable bad review on Yelp. Yelp only shows ONE of my positives and hides the rest, yet ALWAYS shows the one bad one ! This reviewer - “Robert Y” - never came aboard my vessel and I believe submitted this review falsely in an attempt to achieve a status, recognition or reward from the Yelp site. I emailed him and offered a full refund of his trip or a free charter, if he could document when he came. (I was suspicious) I did not get a response ! Then, I “flagged” the review as suspicious and asked Yelp to look into it. I got no response from Yelp either. I then read online that this tactic is used by Yelp to get folks to pay to advertise and then they will adjust the review visibility for you. I have no record of Robert Y in my reservations book or an envelope with his return address from his deposit. ( No deposit - no reservation) He also claimed I sold his fish and I have written records of fish sales required by MA DMF and I had no sales of striped bass that year prior to his review. Yelp has recently lost a case in Virginia Courts requiring them to show the identity of their posters when businesses feel that they are fraudulent. Up until now they have hidden behind their “protected algorithms”. For now, I have responded as best i can to defend my name, but I could use your help.
I write today to ask you, my customers that have fished with me, to use these following links (not Yelp) to post honest reviews of my service. They seem pretty easy and straightforward to use. Please be honest and post accurate reviews of how you found me - even if you found something lacking. I would rather that any review of what I do so passionately to be honest, accurate and not biased or screened (“recommended”) as the Yelp site seems to do.
Thank you very much,
Bruce & Marilyn S